Support
Sunrise Casino support is built for real play: quick answers when you need them, clear guidance when something feels off, and friendly help that doesn’t talk in circles. Whether you’re trying to redeem a promo, track a withdrawal, or troubleshoot a game load, you’ve always got a direct line to someone who can fix it.
Get Help in Seconds with Live Chat
If you want the fastest path from “problem” to “solved,” live chat is the move. It’s ideal for time-sensitive situations like deposit confirmations, bonus activation questions, or gameplay hiccups mid-session.
Most players can expect an initial reply in under a few minutes, with many issues handled right in the same chat—no back-and-forth email chain, no waiting until “business hours.”
Email Support That Stays on the Case
Need to send details like screenshots, device info, or transaction references? Email is perfect for that. Reach the team at support@sunrisecasino.com and include:
- The email on your casino account
- A short description of what happened (and when)
- Any relevant payment or game details
Typical email response time is within 24 hours, and often sooner. The goal is simple: one clear reply that actually moves you forward, not generic copy-paste.
Around-the-Clock Coverage So You’re Never Stuck Waiting
Questions don’t only pop up at convenient times—especially when you’re in the middle of a hot streak. That’s why Sunrise Casino’s customer service is available 24/7, so you can get support late at night, early morning, or anytime your session is live.
Quick Answers with the FAQ (No Waiting, No Hassle)
For instant self-serve help, the Sunrise Casino FAQ is a strong first stop. It’s designed to resolve common questions quickly—things like verifying your account, understanding withdrawal steps, or sorting out a bonus rule—so you can get back to playing without pausing your momentum.
It’s also handy if you’re comparing game options or checking rules before spinning up something new like Sparky 7 Slots or Toys Of Joy Slots.
Bonus Help Without the Confusion
Promos are supposed to boost your play, not slow you down. If you’re claiming the welcome offer—200% up to $1,000 with code SUN200—support can help confirm eligibility, how it’s applied, and what counts toward playthrough (like slots and keno at full contribution). If anything looks off after you deposit, chat is the fastest way to get it corrected.
And if you’re jumping in for the featured 250 Free Spins, the team can also clarify how and when spins are credited, plus any game requirements tied to them.
Payment & Account Issues Handled with Care
Deposits and cashouts should feel smooth—especially when you’re using popular options like Visa, MasterCard, Skrill, Neteller, Bitcoin/BTC, AstroPay Card, or eZeeWallet. If a transaction is pending, a withdrawal needs clarification, or you’re switching between currencies (USD, CAD, EUR, AUD, NZD, ZAR, or Bitcoin), support will walk you through what’s happening and what to do next.
The same goes for account access, verification, and security checks: you’ll get practical steps and clear timelines, not vague answers.
A Friendly Team That Treats You Like a Player, Not a Ticket Number
Sunrise Casino support keeps it personal: straightforward communication, patient troubleshooting, and solutions that respect your time. Reach out whenever something doesn’t look right—help is ready 24/7, and getting you back into the action is always the priority.