FAQ

Registering is fast. Click the Sign Up button, fill in the required personal details (name, email, date of birth, country), choose a username and secure password, and confirm your email address. Use accurate personal information — it helps speed up verification and withdrawals later. You may be asked to select your preferred currency during registration. If you have a promo code, enter it in the Cashier when you make your first deposit. Need help while registering? Our support team is available via live chat or email to walk you through the process.

Sunrise Casino regularly features two headline offers: a 200% Welcome Bonus (match up to $1,000) with a 30x wagering requirement for slots and keno, and the monthly Sunrise Club promotion (CLUB250) which can deliver up to a 250% bonus plus a free chip. The 200% Welcome requires a minimum deposit of $30, applies to slots and keno only, and is typically applied via a bonus code in the Cashier. The Sunrise Club requires code CLUB250 and a $50 minimum; it has no wagering requirements on the free-chip portion. Some welcome funds are credited as non-cashable bonus amounts that are removed if you request a withdrawal — always read the full terms. For full, current terms and how to claim, see our welcome offer page.

Sunrise Casino’s headline offers usually require a deposit and a code for activation. No-deposit bonuses are rare and run as limited-time promotions or VIP gifts. If a genuine no-deposit code becomes available, it will be posted on the Promotions page and communicated via email. Always confirm code validity, expiry, eligible games, and wagering rules before claiming. If you’re unsure whether a current promotion is no-deposit, contact support for immediate clarification.

Most promos are claimed in the Cashier: choose the deposit method, enter your deposit amount, and paste any promo code into the designated field before confirming. Some promotions may require opt-in on the promotions page or clicking a claim button in your account. Check the promo terms for minimum deposit, eligible games, wagering contributions, and expiry. If a code doesn’t apply at checkout, take a screenshot and contact support so we can verify and help you complete the claim. For VIP or recurring promotions, visit the VIP page to see eligibility and tiered rewards.

Sunrise Casino supports a variety of popular payment options: AstroPay Card, Bitcoin/BTC, MasterCard, Neteller, Skrill, Visa, and eZeeWallet. Available currencies include AUD, Bitcoin, CAD, EUR, NZD, USD, and ZAR. Choose the currency that matches your bank card or crypto wallet to avoid conversion fees. Some payment methods and withdrawal options may vary by country; check the Cashier for what’s available to your account and any method-specific limits or processing rules. For step-by-step deposit and withdrawal instructions, visit our deposit page.

Deposit times are generally instant for cards and e-wallets, and near-instant for Bitcoin. Withdrawal times depend on the method and verification status: e-wallets are usually fastest (within 24-48 hours after approval), card and bank transfers take longer, and crypto withdrawals are often processed quickly once approved. Verification (KYC) can add time if documents are outstanding. Large withdrawals may require additional checks. If you need a specific processing time for your chosen method, contact support and include your account ID for the quickest answer.

Wagering requirements (or playthrough) tell you how many times you must bet the bonus amount before withdrawing bonus-related winnings. Example: the 200% Welcome Bonus has a 30x wagering requirement on the bonus amount for eligible slots and keno. If you receive a $100 bonus, you must place $3,000 in qualifying bets before withdrawing bonus winnings. Note that some bonuses are non-cashable (sticky): the credited bonus amount may be removed when you cash out, while any net winnings that meet wagering terms become withdrawable. Game contribution rates can vary; slots and keno typically contribute fully, while table games and live casino often contribute less or may be excluded.

Sunrise partners with a wide range of reputable studios to deliver slots, table games, and live dealer action. Providers include Evolution Gaming, NetEnt, Microgaming (Apricot), Pragmatic Play, Play’n GO, Betsoft, Yggdrasil, Quickspin, Push Gaming, BGaming, and many more. Game selection covers classic and modern slots, keno, video poker, jackpots and live casino tables. Keep in mind some promotions are valid for slots and keno only — check the promo terms before playing to ensure your chosen games count toward wagering.

Verification helps protect your account and speeds up withdrawals. Typical KYC documents include a government-issued ID (passport, driver’s license, or national ID), proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment for the withdrawal method (photo of card or screenshot of e-wallet). Submit documents via the account verification area or the document upload in your profile. Once we receive clear copies, verification is usually completed within a few business days. Using accurate registration details shortens the process.

Sunrise uses industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit and secure partnerships with trusted payment providers. Accounts are also protected by password controls and, where available, additional verification for withdrawals. Games are supplied by established studios with standard fairness controls; game outcomes and RTPs are managed by provider systems. If you suspect unauthorized account activity, change your password immediately and contact support so we can lock the account and investigate.

We encourage smart play and provide tools to help you stay in control: deposit limits, session reminders, self-exclusion options, and account cool-off periods. If you feel your play is becoming a problem, reach out to our support team for immediate assistance and practical restriction options. Additional external help is available through specialist organizations; if you want contacts and resources, our responsible gambling page lists recommended services and guidance.

If you run into technical issues, missing bonuses, or payments, contact our support team. Live chat is the fastest option for immediate help; email is available at support@sunrisecasino.com for full case handling. When contacting support, include your account ID, a clear description of the issue, and screenshots if relevant — that helps us resolve problems faster. For basic troubleshooting, try clearing your browser cache, using an alternate browser or device, and ensuring your internet connection is stable. For account, verification or payment escalations, support will provide a clear timeline for resolution. More support options are listed on our support page.